Below is a draft letter:

ADDRESS TO: UEFA, CHAMPIONS LEAGUE, Football Supporters’ Association, City Official Supporters Club, Manchester City, City Matters, Fans Europe, TBC, etc…

RE: LETTER OF DISSATISFACTION

Dear Sir or Madam,

I wish to express my complete dissatisfaction of many aspects experienced before, during and after the UEFA Champions League final in Istanbul. I understand that UEFA has disclaimers and small print to cover some of these matters, but that is a poor excuse for the overall ineptitude on display. I politely request you review the matters below and apply strategies to future events to avoid such a wealth of embarrassment.

On arrival to İstanbul Sabiha Gökçen Airport, at 11:00am, I immediately stepped onto the first coach which said MAN CITY – Yenikapi. After less than an hour into the advised 1.5 hour [as advised via the UEFA fan app and uefa.com ] the coach’s engine was pumping smoke out. The driver pulled into a service station and said to “wait twenty minutes”. I didn’t mind it, and most supporters were understanding. We grabbed food and waited about an hour for a replacement coach. The coach did a tour of Turkey, passing the Atatürk Olympic Stadium, before heading back into the centre, missing turn after turn, whilst the driver kept asking passing motorists for directions. The coach arrived at the UEFA Champions Festival for 4:00pm. I entered the festival, used the toilet and went to find how when to get the coach to the stadium.

Time spent on a bus: 4 hours.

After joining a queue, exposed to direct sunlight coach 3 departed into traffic, arriving at the fan zone of the Atatürk Olympic Stadium. The temporary car park and pathways were unwelcoming but not a hindrance for the mobile. I did see several fans helping people pass over the uneven surface to the City fanzone. The queues for food at the fanzone and the lack of options to drink were unpleasant but expected with such large crowds at 7:00pm. I asked for an ice-cold Heineken® Original but couldn’t get one as the man serving advised that they’d ran out. I went to another tent and found a beer to enjoy, but couldn’t queue for food as the service was beyond reasonable.

Time spent on a bus: 2.5 hours.

After this, I walked through another security check. Yenikapi had two bag checks. The fanzone had two bag checks to enter. A further two bag checks was made before walking to the stadium along the ten-minute route. On entering the gate, I had my bag checked at three points. The final bag check, the man emptied my small A4 bag clumsily. He refused to allow a 50ml sunblock container, my smaller-than-phone-sized power bank and a small packet of rivaroxaban (with just 2 pills left). I snatched the latter back, which was wrestled from my hand by the steward, and asked to see a supervisor or boss, and that boss refused the permitted items. Bizarrely, they overlooked the loose coins in my bag. Using what little dignity, I had I picked the rivaroxaban from the rubbish bag and emptied a tablet into my hand and swallowed it. I needed it for the flight back on the next day. Two 20mg tablets of the anticoagulant decreases the risk of developing Deep vein thrombosis (DVT) dramatically. The steward and supervisor laughed at me and I walked away.

Before the game the service for food and water was acceptable, save the 5 Euro price of water for tiny-little plastic cups. I hydrated and purchased enough for the game. However, by half time I was severely dehydrated, dry and had a sore throat. I went to queue for water. After 15 minutes of half-time, I was still queuing and listening to the haggling of those selling water at the counter by block 332/331. I could hear City fans being offered a 1.5L bottle of Pepsi for 35 Euros! By the time Rodri scored on 68 minutes, I hadn’t been served. I’d missed the goal of the top-level competition in Europe and I couldn’t celebrate properly because I was past thirsty. Around the 75 minutes mark, I was served but had to argue the 10 Euro price of the advertised water at 5 Euros. The counter man said it was “bigger” than other water bottles earlier. I even had to haggle for Pepsi and paid 15 Euros because there was no hope of getting a drink later. This is a great shame. The region deserves a greater profile and the culture is amazingly diverse. This was not a good advertisement. This buffoonish fan experience was a yarn with little pleasant anecdote.

When Rodri scored, and I missed the goal, the server of the drinks and food even recorded the fan reaction of the crowd behind me, ignoring the angry and annoyed fans in front of him. Others behond the counter behaved similarly.

After the game, I tried to use the toilet to vomit, as dehydration curing by Pepsi hadn’t gone well. I rushed behind the signs in the Fanzone to find a plethora of campervans spewing with rancid faeces and urine. The vomit added to the tarmac of disgust.

The joy of seeing your club lift the trophy quickly became a reality call, that a bus journey was needed to get back to İstanbul Sabiha Gökçen Airport. Post-match buses to the airport were scattered around a toxic fume-pumping atmosphere of stationary cars and coaches. The waiting point was blocked by a bus unable to move, and only after forty minutes did a lesser-spotted steward advise that the bus was “somewhere down a road or in the car parks at the back”. He advised me to go look for the bus. Walking on uneven stones, through cars edging impatiently and leaving little room for movement, I became thankful that I did not bring my son to the game. This was no safe place for a family and a kid. Eventually, I jumped onto a bus with other fans. Here, the bus edged out of the car park during a two-hour period. On meeting other fans at the airport, I was told of people who had had their phones stolen, passports snatched, and other permitted items seized at the stadium.

Time spent on a bus: 4.5 hours.

Is it acceptable to spend 11 hours on shuttle buses? As, the premier cup of European nations, the UEFA Champions League is supposed to outshine every tournament in the region. On reflection, I truly believe the final to be the most underwhelming experience I have experienced. I compare this to remarkable cycling (track and road), rugby league, athletics, martial arts and other experiences that I, or friends and family, have attended over the last three decades. I do not expect a response, although one is certainly welcomed. I feel that UEFA’s Super Cup in Athens and future finals will be difficult to attend without worry and anxiety.

Key points:

1. Two concessions stands for the away end curve of the stadium.

2. Insufficient stewarding and staffing.

3. No simplified WiFi access for fans travelling overseas.

4. A lack of functioning toilets.

5. Gravel carpark and exposed fan zone areas with little shelter from sunlight.

6. Lengthy shuttle bus journeys without access to water or toilets.

7. UEFA branded tape on stadium steps came loose, causing a huge tripping hazard.

Yours faithfully,



J.R. Acton

Other notes: FSA survey completed.

City official dossier? Consider UEFA review?

No UEFA response, consider an ombudsman